Customer View of a Single Ticket #

At /customer-portal/?section=support&view=ticket&id={id}, customers can:

• Read the full ticket description.
• View all public replies from agents (internal notes are hidden).
• Add their own replies to the ticket.
• Upload file attachments to replies.
• See the current status and SLA due date (if enabled).

Customers cannot change the ticket status, priority, or assignment — those are admin-only actions.