Configuring the Knowledge Base #
Navigate to Support Desk → Settings → Knowledge Base.
| Setting | Default | Description |
|---|---|---|
| KB Enabled | Yes | Show/hide the KB in the customer portal |
| KB URL Slug | support/kb | Base URL slug for the KB |
| Require KB Search Before Submit | No | Force customers to search KB before ticket form appears |
If you change the KB URL Slug, flush permalinks via Settings → Permalinks.