General Tab #
| Setting | Default | Description |
|---|---|---|
| Support Email | (blank) | From address for support notifications |
| Auto Reply on Ticket Creation | Enabled | Auto confirmation email on ticket creation |
| Default Ticket Category | (blank) | Pre-select category on submission form |
| Ticket Number Prefix | TICK | Prefix for ticket numbers |
| Customer Portal | Enabled | Enable/disable customer portal |
| Default Priority | normal | Default ticket priority |
| Customers Can Set Priority | Disabled | Let customers choose priority |
| Require Category | Disabled | Make category required |
| Auto-Assign New Tickets | Disabled | Auto-assign on creation |
| Assignment Method | round-robin | round-robin or workload-balance |