Customizing Email Templates #
Templates in includes/email/templates/. Each event has HTML ({event}.php) and plain-text ({event}-text.php).
No visual editor — edit PHP files directly. Copy to child plugin to prevent overwrite on update.
Template Variables #
| Variable | Description |
|---|---|
$data['ticket_number'] | Ticket number |
$data['subject'] | Ticket subject |
$data['customer_name'] | Customer name |
$data['agent_name'] | Agent name |
$data['reply_content'] | Reply body |
$data['ticket_url'] | Portal ticket URL |
$data['rating_url'] | CSAT rating link |