DMSI Subscriptions Pro Feature

How Customers Pause #

1. Customer logs into the site and navigates to the customer portal
2. Goes to the Subscriptions section
3. Finds the active subscription they want to pause
4. Clicks Pause Subscription
5. A modal appears asking them to select a duration (30, 60, or 90 days)
6. Optionally enters a reason
7. Clicks Confirm Pause

After Pausing #

• A confirmation email is sent immediately
• The subscription shows a “Paused” badge in the portal
• The action buttons change: “Pause” is replaced by “Resume”
• Billing is automatically skipped on the next renewal date

Pause Modal #

The pause modal is rendered by templates/portal/pause-modal.php. It shows:

• Available pause durations (dropdown)
• Explanation of what pausing means
• Confirm and Cancel buttons

What Customers See While Paused #

In the portal, a paused subscription shows:

• Status badge: Paused (green background, styled by SP)
• Pause end date
• “Resume Early” button
• Next billing date (after pause ends)