Customers who need more seats than their current tier allows can upgrade to a higher seat count.

Customer-Side Feature

How Customers Request an Upgrade #

Customers access the seat upgrade flow from their team portal. The specific flow depends on whether their license is a subscription or a one-time purchase.

Subscription Licenses #

For subscription-based team licenses, seat tier upgrades include proration:

• The customer selects the new higher tier.
• The system calculates the prorated difference between the current tier price and the new tier price for the remaining billing period.
• The customer is charged the prorated amount.
• The seat_count on the license is updated to the new tier’s seat count.
• The new seat count takes effect immediately.

One-Time Licenses #

For one-time (non-subscription) team licenses:

• The customer selects the new higher tier.
• They are charged the difference between their original tier and the new tier.
• The seat_count on the license is updated.
• The new seat count takes effect immediately.

Downgrading #

Downgrading to fewer seats is only permitted if the current seats_allocated count (including pending invitations) is at or below the target tier’s seat count. You cannot downgrade to 5 seats if 8 seats are currently occupied.

From the Admin Side #

As the store owner, you can also manually adjust the seat_count on a license from the DDLS Licenses admin area if needed (for example, to grant a customer extra seats as a courtesy).