[1.1.0] — 2026 #
Added #
- Product-Aware Ticket Submission — The Submit Ticket form now includes a product selector. When a customer selects a product, DDLS contract resolution identifies the correct support team for that product and routes the ticket accordingly
- Team-Aware Contract Resolution — Support contracts are now resolved per product and per team. Tickets are assigned to the agent team managing the specific product the customer owns
- Product-Specific Upgrade Links — When a customer without an active support contract (or with an insufficient tier) submits a ticket, the portal displays a product-specific upgrade prompt with a direct link to upgrade for that product
Fixed #
- Portal CSS not loading on support section pages when accessed via certain URL schemes
- Cache key null
product_idhandling — now uses_0suffix correctly per internal spec
[1.0.0] — 2026-03-01 #
Initial release. See the Features page for the full feature list.