Getting Started
Getting Started
What is DMSI Service Management?
Last Updated: March 31, 2026What is DMSI Service Management? DMSI Service Management is a premium Category B extension for the DMSI-DDLS Core plugin. It transforms a WordPress site into a full service operations platform, enabling managed service providers and IT support teams to track contracts, log billable time, manage customer assets, and handle service requests from a single admin...
Requirements and Installation
Last Updated: March 31, 2026Requirements and Installation System Requirements Before installing DMSI Service Management, confirm your environment meets the following requirements. Requirement Minimum Version WordPress 6.0 or higher PHP 7.4 or higher WooCommerce 7.0 or higher DMSI-DDLS Core 1.0.0 or higher DMSI-DDLS Core and WooCommerce must both be installed and active before activating DMSI Service Management. Attempting to activate...
Quick Start Guide
Last Updated: March 31, 2026Quick Start Guide This guide walks through the minimum steps to get DMSI Service Management operational from a fresh installation. Step 1: Activate Your License Go to Services > Settings > License. Enter your license key and click Activate License. Step 2: Create a Service Type Service types categorize requests. At least one service type...
Understanding the Interface
Last Updated: March 31, 2026Understanding the Interface Admin Menu Structure After activation, a Services section appears in the WordPress admin sidebar (within the DMSI DDLS admin shell). It contains the following pages. Menu Item Purpose Dashboard 10 widgets showing contract status, hour usage, request activity, staff workload, alerts, revenue, SLA compliance, and satisfaction trends Contracts List and manage all...
User Roles and Permissions
Last Updated: March 31, 2026User Roles and Permissions DMSI Service Management adds 11 custom capabilities to WordPress and one custom role. Custom Capabilities Capability Description manage_service_contracts Create, edit, and delete service contracts view_service_contracts View service contract list and details manage_service_requests Create, edit, and delete any service request edit_service_requests Edit assigned service requests view_service_requests View all service requests view_own_service_requests View...
How it Connects to DMSI DDLS
Last Updated: March 31, 2026How it Connects to DMSI DDLS DMSI Service Management is a Category B extension, meaning it extends DMSI-DDLS Core but does not replace or duplicate its functionality. What DMSI-DDLS Core Provides DMSI-DDLS Core establishes the base framework that Service Management builds on: Customer and client record management The customer portal framework at /customer-portal/ License management...